 Network Management The Courtesy Computers MSP program is a holistic approach to the delivery of proactive and reactive measures designed to ensure that your team is able to deliver the highest quality of support and service to your customers. This service proactively monitors and maintains systems 24/7/365 ensuring the highest level of productivity within your environment.
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Virtualization & Replication Services
The Courtesy Computers MSP program includes replication services and support for virtualized environments. Included with our service offering are licenses for remote backup and replication of critical servers. This service is delivered and managed daily, with test restorations every 90 days, ensuring your critical services remain available even in the event of a disaster.
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Help Desk Support
Have an issue or a question? Pickup the phone, draft an email or start a video chat with our support team. We don’t outsource, so you can be sure you will receive the attention of a highly trained, specific to your needs and business requirements, engineer who will work to address and resolve any issue you currently face.
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Dedicated vCIO Services
The dedicated vCIO is wholly responsible for the delivery of all services tied to or relating to the MSP program. The vCIO monitors the Help-Desk team. They are equally responsible for mapping out 1, 3 and 5 years technology plans, quarterly and yearly budgeting based on business needs, ROI assessments, and applying a business case, or understanding, to technology requirements – ensuring IT decisions support the business objectives.
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Assessment, Strategy & Resolution
Courtesy Computers level-2 engineers are a dedicated resource whose primary focus is the delivery of proactive services and the delivery of technology solutions in line with the needs of the business being serviced. This includes, but is not limited to design desk services, procurement strategies, and project implementation.
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