Where do I begin?
Where do I start to begin using your Online Backup Service?
to begin. Upon signing up, we allow all new customers to use our system for the first 30 days, in order to ensure their satisfaction with our service. The starting process is a quick and simple one, and we are always available to assist you to ensure that your first experience is successful, and to fully understand the many benefits our system can provide you. So, do not hesitate to contact our technical help desk for further assistance. We
How do you charge for your service?
As you will see, our prices are very attractive, compared to other off-site / on-line backup service companies.
We provide the infrastructure and managed services, so we can pass that savings directly to you. We charge for the average total amount of data (per gigabyte) that is stored at our data-centers on a monthly basis. We also provide discounted plans for annual prepaid subscriptions. Your files are first compressed (and encrypted) before they leave your system. Normally the compression ratio is up to 80% for documents, spreadsheets, and database type files.
Can I test your Online Backup Service, before I commit ?
Absolutely! We provide 30 days of hands on testing for all of our first time customers. We encourage it!
During your free trial period, take advantage of our helpdesk services to assist you with questions and configurations.
What do I need to successfully use Your Online Backup Service?
We recommend that you utilize a broad band internet connection. The cost for broad-band internet connections are now affordable and easy to use.
Can I use your online backup to backup all my company's mobile users and their laptops?
Absolutely. Today, businesses have begun shifting to a mobile workforce. This sometime creates a dilemma of ensuring that the data stored on the mobile laptops are routinely backed up and secured. Our service allows for the mobile user to automatically backup their data any time they are connected to the internet. in the event they are disrupted and must continue on the mobile way, our CourtesyCare Online Backup Service will seamlessly pick up where it left off the next time the mobile user connects to the internet.
How often should I backup my data?
Depending on the importance of your data and the frequency in which changes are made to them, Our service can back them up any time and as often as you like.
Can I backup entire hard drives as well as individual files?
Yes!. Our service has the ability to not only backup individual files or entire networks, but also provides the ability to quickly restore a single user's single email or the entire network.
How long does it normally take to back up my data?
After the initial data upload, only those files that have been modified or changed are backed up. We use a form of data verification and upload call 'delta byte block', which will even backup only the portions of a file that have changed, saving even more time in having to upload entire files such as large database files.
CourtesyCare Online Backup provides built-in data integrity measures, to ensure that if your backup or restore procedure is suddenly interrupted, it will begin where it left off, once the connection is reestablished and the process begins.
Does it allow me to pick the files I need to backup?
Yes. It provides a wide range of filters for you to select from. Allowing you the flexibility to pick and choose what types of files you wish to backup or ignore.
How is the data encrypted?
CourtesyCare Online Backup provides a multitude of encryption methods to ensure that your data remains secure and accessible only to you. The most important thing for you to remember is not to forget your password or certificate number!
How secure are your data centers?
Our data centers are located in the Peak 10 Data Center in Ft. Lauderdale, Florida and the Chicago NAP. Both centers are Tier-1 facilities, and reinforced to withstand a category 5 hurricane with sustained winds of 200 mile per hour. Each facility is capable of running on independent power for up to 9 weeks, and is fully staffed and monitored 7/24/365.
How do I know that my data has been successfully backed up?
It reports the success and failure of your backup each day. The executive summary report provides all the information to keep you on top and confident in knowing we are doing our job. As an added precaution, we also monitor your backup activities to ensure that your data continues to successfully backup. If we notice an anomaly in your routine backup, we will notify you so we can work together to resolve any issues.
Can you explain to me the abilities of restoring data from CourtesyCare Online Backup?
Absolutely. Online Backup provides the ability to quickly and securely restore your precious data to anywhere you need it... at anytime.
Whether it is a single piece of email that one of your employees accidentally deleted, or an entire hard drive from a critical server that failed, OBM will allow you the opportunity to effectively and completely restore your data from your latest backup set to as far back in time that you have allotted your data to be retained in the data-center.
In the event of a major catastrophic event, our Courtesy Care Help Desk will be able to assist you in your data restoration efforts. Whether it be in restoring data to your location, or a location of your choice (third party vendor or ASP), we are there to assist.