To get to the root of problems and provide solutions quickly and efficiently, our CourtesyCare Support Team need a complete hardware inventory and software inventory of the servers, workstations, mobile computers and software on the networks. This task gets increasing difficult as the network expands beyond the walls of the organization to multiple locations including employee homes.

Our Managed IT Services deliver a complete and comprehensive hardware inventory and software inventory. Automatic recurring computer audits keep inventory up-to-date and accurate at all times. Using only a Web browser, CourtesyCare support personnel can quickly access the computer inventory information needed to manage the network efficiently.

Complete PC Inventory and Configuration

• Workstations, Notebooks, Servers all are location independent
• LAN, WAN, Mobile and Remote Users behind NAT and Firewalls
• All hardware - CPUs, PCI cards, memory and drives with user notes
• All installed software - Licenses, version numbers, path and description
• System information from DMI and SMBIOS including: 
  • PC make, model, serial number, mother board type
  • Over 40 other detailed configuration items
• OS information, version number and service pack
• Inventory of internal and external network links
• Current network settings including:
  • Local, WAN and gateway IP addresses
  • DNS, WINS, DHCP, and MAC address
  • CPU, RAM and Disk Volume details
  • Printers, local and network