Network Reporting

Courtesy delivers a wide range of comprehensive reporting tools to each of our customers. Our goal is to provide you with as much information as possible about the current state of your managed systems. Through the CourtesyCare Customer Portal, you'll have access to every aspect of your server infrastructure. Hourly, daily and monthly reporting assists you in understanding performance, targeting trends, and maintaining your competitive edge. As a result, our customers benefit by having a greater understanding of their systems operations through a broad suite of richly-featured reporting tools.

Courtesy's web-based Customer Portal offers the flexibility to access all the details of your infrastructure, at any time of day or night:

• View the current performance of managed systems

• Review and analyze the results of scheduled backup jobs

• Submit and review service tickets

• View entire infrastructure asset base

Performance

Daily System Activity Reports - provides device component information for the following server attributes: CPU Utilization, CPU Load Average, Availability by Load Set, System Availability, Physical Memory, Physical Memory by Process, Virtual Memory, Page Faults, Pages In, Disk I/O Metrics and Network Metrics.

In addition to standard reports, Courtesy allows customers to create custom reports using a wide variety of data on their managed systems. These reports can be:

• Scheduled and run on a regular basis

• Downloaded in .PDF format for internal distribution

• Downloaded in delimited ASCII format for analysis in Excel or as an internal report insert

System Availability Report - provides customers with information on total uptime of their managed servers.

Bandwidth Utilization Report - provide customers with monthly utilization rates for managed network subscription.

Backups

Daily Managed Backup Reports - provides daily backup reports to ensure that backup jobs were successfully completed on designated systems/directories. In addition, customers can view detailed analyses of backup resources consumed so as to better manage their backup costs.

Customer Support Center

Customer Support Overview Report - provides customers with a total view of their correspondence with our Customer Support Center.

Incident Detail Report - each month's data is extracted from the Customer Support Center's incident reporting system to provide customers with complete details of each incident that was opened with Courtesy's Customer Support Center. This includes every detail from the time the incident ticket was opened and closed, and all activities that occurred between the opening and closing of the ticket.

Automated Server Management

Infrastructure Ops Reports - this provides a comprehensive profile of current infrastructure assets. With access to your specific hardware and software inventory, you can view specific system attributes such as OS and application patch levels, firmware revisions, interface attributes, a graphical logical site map, and more. In short, you can ensure the desired server configuration state of your entire server environment is maintained.