Network Management

By using the Internet or a private network, we can deliver many CourtesyCare services outside the walls of our primary data center. These services leverage not only the investments we've made in software, hardware and processes, but also the investments you've made in your own infrastructure. Linked together by a network connection, our combined assets can create powerful synergies and allow for the deployment of advanced service capabilities at a fraction of the cost.

As with all CourtesyCare services, Network Delivered Services are perfectly suited for the utility computing model. There are no up-front capital expenditures - you pay for what you use, and we manage the capacity so your environment can scale as your business grows.

Courtesy Computers provides managed services for all network devices, including servers, workstations, printers, load-balancing systems,  firewalls, routers and switches. Our network specialists perform initial installation and configuration as well as on-going maintenance of network devices. Additionally, the network infrastructure team comprised of certified networking professionals handles day-to-day network operations, develops network design strategies, and operates the Network Operations Center (NOC). All these services are backed by our service level agreements (SLAs).

Network Monitoring

We offer a flexible suite of services that allows us to monitor your IT infrastructure.

To keep your network at peak availability and performance - and to proactively manage potential issues - you need real-time knowledge, visibility and control of your IT environment.

Courtesy offers a flexible suite of services that allows you to monitor your IT infrastructure, including routers, switches and servers. Our Network Monitoring services range from simple up/down status to customized threshold monitoring like server CPU and disk utilization, to I/O queue length. Courtesy provides monitoring and real-time detection of both exception and normal operating conditions for monitored elements. We notify you if pre-defined thresholds are exceeded, allowing you to proactively respond to potential problems before your customers call you.

Network Monitoring is provided through a secure connection to your environment, and reporting information is accessed via our Web-based Customer Portal. This portal not only offers a snapshot of your current system state, but also provides trending analysis to help you manage your environment.

Courtesy's Network Management service provides comprehensive, turnkey support for your local and wide area networks. This service is backed by a highly trained team of technicians and engineers with proven expertise in network management and maintenance.

Courtesy remotely manages your network infrastructure, including routers, hubs and switches, for the highest reliability and optimized performance. When a problem is detected and isolated, Courtesy takes the steps necessary to coordinate with hardware vendors and carrier partner(s) for problem resolution. At all times, you're able to access critical information about your network through our secure, Web-based Customer Portal.

Our services are designed to provide you with complete management of critical network devices within your environment, using the tools and expertise of our Network Operations Center (NOC).