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Maintenance
- ISP Management:
Customer’s POC for all Internet Service Provider issues. Assist ISP with
all network related issues outside of the customer’s gateway. Help
resolve all issues related to the ISP owned/administered
Router/Modem/Firewall from the Demarc location to the service provider.
CCI will maintain inventory and contact list of the equipment and ISP to
assist in troubleshooting, when necessary.
- Web Host Support:
Customer’s POC regarding their Web Hosting issues. Communicate with Web
Hosting Company in quickly resolving issues pertaining to the customer’s
web-site. (note: Does not include modifying web pages or web design)
- 3rd Party Vendor
Management: Customer’s POC for all listed Third Party Vendor related
issues. Assist Third Party Vendors in quickly resolving outstanding
issues pertaining to the customer’s Information Technologies.
Network Management
-Router Management:
maintain routing tables,
backup configuration,
login/password info, SNMP information, liaison to 3rd party router
vendor and manufacturer.
-Firewall Management:
firewall intrusion
protection, intrusion detection, http proxy license, SMTP proxy, work
with 3rd party vendors whenever necessary, remote updates as permitted
by firewall and third party vendor.
-VPN Management:
tunnel creation, maintenance issues, troubleshooting between firewall
and end-point, customer support.
Asset Management
-Asset Lifecycle
Management: The management and control of all product-related
information over the entire product and asset life cycle. Plan,
coordinate, implement and review changes methodically in order to
minimize risk and maximize the benefits of any change (phases:
maintenance, overhaul, modification, and replacement)
-Asset
Reporting:
Comprehensive hardware and software inventory reporting. Daily recurring
computer audits keep inventory up-to-date and accurate at all times.
Project & Strategic Planning
-Assigned Account
Manager: A CourtesyCare Account Manager (AM) will be assigned to the
customer, in order to provide them with recommendations, account and
service issue updates, act as their liaison, reviews customer’s account
and provide monthly network health reports.
-Annual Technology
Planning: CCI will schedule to meet with the customer on an annual
basis to discuss where the customer is currently with their business,
where they plan on and what technologies may be needed to
-Quarterly meetings:
Review network performance, outstanding issues, recommendations,
reconciliation, strategic planning, and change requests as related to
the current service level agreements.
-Unlimited Purchasing Support:
Expert advice and group buying power to reduce costs.
Purchasing
the right technology products can be a confusing ordeal. We'll manage
the entire process for you, finding you the right products at the best
prices.
-Disaster Recovery Consulting:
provide consulting for; system
inventory, contingency planning, assessments, the ongoing administration
of your DR IT infrastructure. Optionally, CCI can also implement, assist
in the writing, implementing and administering of the customer’s IT DR
infrastructure once it is developed. |
