Managed
services simplify IT operations
and reduce investment by delivering systems and applications as an
externally administered service. They provide organizations with
predictable monthly costs, access to best-of-breed IT and the latest
applications - all without the costly and pain-staking need to overhaul
IT systems regularly. Managed services also provide 24x7 IT
administration services, allowing your IT personnel to focus on
strategic issues.
Delivering and
maintaining effective networks requires specialist skills and resources
that many businesses are finding it difficult to provide in-house.
Opting for a managed service is just one way to ensure that your
business meets its expectations.
Need a way to keep your
network and applications up and running? No problem. Looking for an
economical yet efficient
way to handle systems monitoring and management? Courtesy has a
solution.
With
Courtesy’s expert people, processes and tools, your organization can
experience maximized system up-time through our real-time, pro-active
monitoring, root cause analysis, and work flow service automation. The
results help lead you to increased revenue growth and increased employee
productivity; reduced risk; redeployment of company resources; optimized
communications applications and network performance; and financial
re-engineering of information technology costs to achieve predictability
and flexibility of investment.
Courtesy Managed IT
Services gives customers the most advanced IT capabilities while helping
to free up their resources for more strategic endeavors within their
organizations.
Our CourtesyCare
Services include 365/24/7 Managed Network Services, IT Consulting
Services, Network Services, Managed Security Services, Online Data
Backup Services, Storage Services, and Replication Services.
These services are
ideal for organizations requiring a secure, available, and managed IT
environment to support their business-critical systems and applications.
Especially those who’d rather leverage Courtesy’s substantial
infrastructure investment than build and manage one themselves.
Along with our Managed
IT Services, Courtesy delivers the ultimate in Information
Availability—keeping your people and information connected, no matter
what. Look to our Managed IT Services for benefits that include:
-
faster implementation
of IT resources
-
higher levels of
security and
reliability
within the IT environment
-
lowered operating costs
and improved ROI
-
more efficient management
of in-house resources and personnel
-
better systems performance
-
less downtime
and better customer service
Courtesy competency
to make solutions work
Courtesy employs industry-leading expertise to develop road maps, define
network optimization strategies, leverage investments, and create
migration plans. We provide an unparalleled breadth of multi-vendor,
multi-technology convergence expertise, paired with a legacy of
technology and service excellence, to fashion solutions and strategies
that support your specific business imperatives.
Business Benefits
Managed IT Services from
Courtesy helps you validate and execute a comprehensive technology and
communications strategy for your business. This service addresses gaps
in your IT strategy and its execution, helping to identify and resolve
business problems and pain points.
CourtesyCare Managed IT
Services aims to enhance results through better and more efficient
interaction between your suppliers, employees, and customers. It
encompasses best-practices elements of industry and vertical knowledge,
and can provide insight and information while addressing your most
important business challenges. Courtesy can help you build upon the
services you offer and the systems you have installed.
Why outsource your
managed IT services?
-
Skills -
Simple and
timely access to specialist skills and knowledge.
-
Delivery
- Greater
control of service levels and performance.
-
Quality
- Project
outputs enhanced by specialist resources.
-
ROI -
Tighter cost control and clarity on the RoI.
-
Partnership -
Efficiencies through collaborative working.
-
Control
- Refined
budget and implementation management.
-
Efficiency -
Make best use of staff for specialist and core tasks.
-
Risk -
Transfer the risk for achieving high service outputs.
-
Resources -
Effective recruitment and retention of key staff.
The forces driving change
Not all businesses need to
take the managed service route, and some businesses will only require
elements of the full managed service package. Each establishment will
have different reasons for considering additional help in the form of a
managed service, but here are some of the more common ones:
-
Lessen the
impact of losing experienced support staff.
-
Recruit and
retain appropriately skilled and experienced specialists.
-
Meet increased
expectations and fulfil higher aspirations for ICT.
-
Make optimal use
of existing resources by reducing pressure on staff.
-
Focus on
business rather than IT support tasks.
-
Better cost
control and clarity on IT return on investment.
-
Improved
business efficiency through focused use of resources.
-
Transfer risk
for meeting and exceeding high service delivery targets.
-
Improved
processes by introduction of best practices and standards.
Our CourtesyCare
Managed IT Services are flexible, enabling us to work with you in a
variety of ways. In a number of the businesses Courtesy works with, our
role is to support the current staff and help them to be more
successful.
If you would like to know more about how
Courtesy Computers can help you deliver success, please contact us today
at 954-321-8605, or sales@courtesycomputers.com.
Features and
Benefits
Service Management
Our CourtesyCare Network Operation Center is staffed 24x7 by highly
trained management and technical professionals ensuring the highest
level of service support. A seamless end-to-end view of your service
provides proactive management and rapid response to any issues involving
premises equipment, access, or network services.
Additional benefits
include:
Customer Support
Our Customer Service Management team provides access to a single point
of contact for your life-cycle service needs. Benefits include:
-
Customer Service
Help Desk providing customer support and a single point of contact
for all service enquiries and help requests.
-
Escalation
management
-
Advanced
technical support
-
24x7, secure,
on-line account management, reporting, and service support
Maintenance and Service Level
Agreements.
Our CourtesyCare Managed IT Services includes leading industry Service
Level Agreements for service availability and mean time to respond.
Check with your account team for details for service availability,
calculated on a per-site, monthly basis
Mean-time-to-respond
-
Standard option.
Next business day 8:30 am to 5:30 pm response
-
Enhanced option.
24x7 four-hour response, subject to certain availability
How do I ensure a successful implementation of my network management
without over-committing my own internal resources?
By engaging Courtesy
Computers management expertise to manage your implementation from end to
end you'll ensure your solution will deliver on its productivity
promise. CourtesyCare Managed IT Services complement your technical
resources with experts who understand how to best implement and optimize
information technology.
Courtesy provides network experts who can augment your own technical
resources allowing you to keep your resources focused on supporting your
business critical functions. Upon completion of the project and final
handoff, Courtesy experts provide the appropriate level of knowledge
transfer to your resources, teaching them the industry best practices we
employed to ensure the success of your network solution. Courtesy
professional services help customers select the right technology to meet
their business strategy, drive value out of their technology (whether it
exists or is being newly added), and ensures communications are secure
and manageable.
Businesses that are content with an 'on-the-fly' approach to
installation, integration, and network management should prepare
themselves for the inevitable - budget over-runs due to costly rework,
big misses on the Consulting and Integration schedule, and worse of all
- deteriorated end-customer support." Courtesy provides network
management expertise as an onsite interface, essential for coordinated
consistency in complex network implementations across a multi-site
network. Courtesy industry-certified network managers offer an average
of 12 years of experience in network management.
Concerned about choosing the right technology to support your business
strategy?
IT consulting from
Courtesy is a strategic resource that provides your organization with
guidance and insight for creating strategies and plans to derive maximum
business value from your networks and applications. Our consultants
combine business acumen with technical expertise to align your business
objectives with your multi-vendor IT investments for complete life-cycle
readiness.
The CourtesyCare Difference
Complete managed service solutions for your network needs. Delivered
from an experienced, innovative provider committed to meeting and
exceeding customer expectations:
-
Seamless reach,
reliability, and performance
-
Operational
excellence
-
Dedicated
customer care
-
Service
evolution and investment protection
Continuous commitment and investment in service capabilities, assets and
people
Streamline your
networking with CourtesyCare Managed IT Services.
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