Courtesy Care Managed Service Plans

Courtesy Care Managed Service Plans are tailor to meet the client's specific IT needs. Each Managed Service Plan is backed with a Service Level Agreement (SLA) for responding to each specifically monitored or managed item.  This allows for maximum flexibility at minimal cost.

CCI’s Managed Services can provide any organization of any size with the confidence that a highly qualified engineer is available to them at all times. 

 A Courtesy Care Managed Service Plan is an all encompassing solution that can provide a standard rapid response to any issues that are covered by the SLA as well as daily checks of your backup log, anti-virus pattern updates, Windows system updates, workstation updates, etc. 

Available Managed Services (tailored to your business needs)

Designed to fit our customer’s specific needs and requests

• Security Updates

• Internal/External Security Audits

• IT Consulting

• IT Business Continuity Planning (DR)

• Notification and implementation of Critical System Patches and Updates

• Attempted Hacker Intrusion Detection & Response (firewall/OS dependent)

• Virus Detection (AV software dependent)

• Network Backup Monitoring (application software dependent)

• Internet Abuse Monitoring

• SPAM management service

• Customer Specified tasks