CourtesyCare
Help Desk & Support
When customers choose Courtesy Computers, they place a significant
degree of trust in our ability to deliver. In fact, we are viewed as a
trusted IT partner and as an extension of their IT staff.
Courtesy Computers provides service management every step of the
way. You can expect premium customer support that is perfectly tailored
to your managed environment and requirements. Customer Support staff are
available 24 hours a day, 7 days a week - no exceptions.
Handpicked to match the specific needs of each customer, our
Account Managers handle customer activations and the implementation of
major change requests. They also track and manage contract and SLA
compliance, and proactively monitor client satisfaction via quality of
service inquiries and ongoing communications with customer staff.
Advanced tiers of technical support are automatically brought to
bear in response to emergency technical issues. These resources can be
engaged on an ad-hoc basis for consulting, planning or other non-time
sensitive issues.
Formal monitoring, logging and event management processes are
employed in the Network Operations Center (NOC). This level of technical support is
included with every level of service offering from Courtesy Computers.
You can reach Courtesy Computers via phone or email:
View Your Environment - Anytime, Anywhere
The Web-based CourtesyCare Customer Support Portal provides
customers an interface to their managed environment. Courtesy Computers
customers use this tool to generate health reports, submit service
calls, manage access lists, create trend reports and monitor incidents.
This visibility and control allows for a more customized, real-time view
of system performance than many enterprises have deployed for
themselves.
By
utilizing our web portal, our customers are given a one-time use pass-code
that will allow our certified engineers to connect to the clients desktop or
designated server to provide 'hands-on' support and training.
